Customer Care

Refund & Return Policy

We want every Teas.ng order to arrive safely and match what you expected. This page explains how returns, damaged items, refunds, and exchanges work.

Eligibility for Returns

  • Returns must be initiated within 7 days of receiving your order.
  • Items must be unopened, unused, and in their original packaging.
  • Perishable products such as loose-leaf teas, tea bags, and gummies are not eligible for returns due to hygiene and safety reasons.

Damaged or Incorrect Items

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the damaged or incorrect product.
  • We will arrange a replacement or refund depending on stock availability.

Refunds and Exchanges

  • Approved returns can be processed for a refund or exchange.
  • Refunds are issued through the original payment method within 5-7 business days.
  • Exchanges depend on product availability at the time the return is approved.

Change of Mind / Order Cancellation

  • Customers may request cancellation of an order that has not yet been delivered or collected.
  • Where an order is cancelled because the customer changed their mind, selected the wrong delivery option, entered an incorrect address or location, or no longer wishes to proceed, teas.ng will refund the amount paid for the products, subject to any reasonable non-recoverable transaction or processing costs already incurred.
  • Refunds are returned to the original payment method where possible.

Local Pickup and Delivery Changes

  • Delivery fees are not included in Local Pickup orders. Customers who select Local Pickup and later request delivery must pay the applicable delivery charge before dispatch.
  • Local Pickup orders must be collected within 14 days of notification that the order is ready. After this period, we may contact the customer to arrange delivery at the customer’s cost or cancellation and refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error from our team.
  • We recommend using a trackable shipping service.
  • Discounted, promotional, opened, or used items are not returnable.

How to Start a Return

Contact our customer service team with your order number, reason for return, and any supporting photos. Our team will confirm eligibility and guide you through the next step.

support@teas.ng +234 907 318 3333
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