Customer Care

Refund & Return Policy

We want every Teas.ng order to arrive safely and match what you expected. This page explains how returns, damaged items, refunds, and exchanges work.

Eligibility for Returns

  • Returns must be initiated within 7 days of receiving your order.
  • Items must be unopened, unused, and in their original packaging.
  • Perishable products such as loose-leaf teas, tea bags, and gummies are not eligible for returns due to hygiene and safety reasons.

Damaged or Incorrect Items

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the damaged or incorrect product.
  • We will arrange a replacement or refund depending on stock availability.

Refunds and Exchanges

  • Approved returns can be processed for a refund or exchange.
  • Refunds are issued through the original payment method within 5-7 business days.
  • Exchanges depend on product availability at the time the return is approved.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error from our team.
  • We recommend using a trackable shipping service.
  • Discounted, promotional, opened, or used items are not returnable.

How to Start a Return

Contact our customer service team with your order number, reason for return, and any supporting photos. Our team will confirm eligibility and guide you through the next step.

support@teas.ng +234 907 318 3333
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